Title: Technical Customer Support Manager
Job Description:
Managing 24/6 Customer Support team
Title: Technical Customer Support Manager
Job Description:
Managing 24/6 Customer Support team of a software company that provides software to major banks in Israel and abroad.
Job requirements:
* Basic IT skills: SQL, IIS, RDP, Windows services, IE Security settings, Registry, Ping, IP Config, etc.
* Experience in training: writing manual, prepare tutorial video, design presentations, training sessions to professional audience, writing FAQ for a product, leading webinars, etc.
* Support: experience in providing support to company's customers, service oriented, fluent English for international customers, familiar with software for operating support teams such as the "help-desk" software, etc.
* Management: recruitment, prioritizing team tasks, conducting team weekly meetings, analyze and improve team processes, etc.
Advantages:
* Knowledge in the Forex domain
* Nativ English
About the company
Forex Manage is a leading provider of advanced, real-time, risk management and FX (Foreign Exchange) online trading technologies for the banking industry, brokers and corporate finance departments. Our broad range of clients includes major banking groups and large corporations. Our products deployed on both a cloud based environment and the customer premises. The company provides 24/6 supports to its customers in English and Hebrew.
Please
http://
www.jobswipe.co
/anonymous?job=54cc9a01d66c230e4a48343f
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